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Ace Intelligence Systems
Preparing a calmer, clearer view of your automation workspace.
Aligning workflows
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Preparing a calmer, clearer view of your automation workspace.
Ace Intelligence
An n8n + LLM pipeline that monitors incoming emails, classifies intent, and routes data to the right system.
Deployed in 48 hours, this micro-automation saves operational teams 10-20 hours per week by eliminating manual email triage.
The Smart Inbox Router is a lightweight n8n workflow integrated with LLM APIs that watches a team inbox, classifies each incoming message by intent (support request, sales inquiry, billing question), and routes it to the appropriate system or person. Built and deployed in under 48 hours using Groq for low-latency inference.
Support and sales teams were spending 15-20 hours per week manually reading, classifying, and forwarding emails from a shared inbox. High-priority messages were occasionally missed, and response times were inconsistent — sometimes exceeding 24 hours for time-sensitive leads.
Build an automated email triage system that could: (1) monitor the inbox continuously, (2) classify intent with high accuracy, (3) route messages to the right team or CRM, and (4) be deployable within 48 hours with zero downtime.
We built a pipeline using n8n as the orchestration layer, connected to the team IMAP inbox. Each email is fetched, parsed, and sent to an LLM (via Groq) for intent classification. Based on the classification, the email is either: forwarded to the appropriate Slack channel, created as a ticket in the CRM, or flagged for manual review. Confidence scores below 70% trigger a human review fallback.
Email handling time dropped from 15-20 hours per week to under 2 hours. Lead response time improved from 24+ hours to under 5 minutes. The system achieved 94% classification accuracy on the first pass. The entire pipeline cost less than $50/month in API usage. The team reclaimed 80% of their previous triage time.